As creators of market-leading insulating glass spacer systems, at Edgetech we’ve always challenged ourselves to deliver more for our customers. Whether it’s creating products that exceed industry standards in thermal efficiency or enhance the production line to boost productivity, Edgetech creates and delivers the tools our customers need to excel. With this in mind, we have recently restructured all the functions that impact our daily customer service into our Customer Fulfilment team. We are now seeking a Customer Fulfilment Manager to drive this area forward. In this position you will be a crucial addition to the team, contributing to our goal of delivering excellent customer service.

About the role

The postholder will manage the UK Customer Fulfilment team; creating a professional customer-facing office team and co-ordinate all activities relating to the wider vision of delivering excellence in customer service.

Working hours:

Monday to Thursday   8.15am – 5.00pm

Friday   8.30am – 4.00pm

Holidays: 22 days per year plus 8 bank holidays

Pension: Auto-enrolment

Bonus: Non-contractual and non-guaranteed company-wide bonus programme

Healthcare: You will be eligible to join the health care plan after successfully completing the probationary period

The Person

Working in a small team you will utilise both your management and customer services experience. Your excellent communication skills will be used daily due to the frequent interaction with customers and close-knit nature of the interconnecting teams within the Company.

With a hands-on approach, you will be comfortable moving between data entry one moment, through to managing key accounts or completing annual performance reviews.

You will be an individual who challenges, in a positive and constructive manner, and strives for continuous improvement.

In addition to your excellent leadership qualities, you will be personally driven to succeed and committed to achieving the best you can. Proactive and pragmatic you will be adaptable and flexible in your approach adding in some additional duties as and when required, all within the reasonable expectation and level of the role.

To review the full Job Description and Person Specification please click here

We welcome applications from those who meet the essential criteria associated with the role.

We may not be able to reply to every applicant but those successfully shortlisted will be contacted within 10 days of application.

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