Belfast’s UCS Design Group is celebrating 10 years of partnership with Spectus Systems. UCS’s Managing Director Mark Scullion was presented with an award to mark the anniversary at the FIT Show by Epwin Windows Systems’ Managing Director Clare O’Hara and Sales Director Paul Lindsay. Mark said: “We are delighted to have reached such a milestone. We simply love working with Spectus and their product quality and support is superb.” Paul commented: “We are thrilled to be marking a ten year partnership with UCS, they are a wonderful example of how a company can grow and develop in their market for more than ten years. They have always strived to be customer focused, continually looking for ways to improve their service levels and backup support to customers, and we are very lucky to have them as a Spectus customer.”
When asked what has made the partnership so enduring, Mark highlights two factors.
The first is the quality and integrity of the Spectus brand and product range. “The Spectus name is trusted by our customers and the products sell themselves.” he says.
The second factor is the quality of the back up and marketing support offered by the systems house. “We have a strong customer service ethic at UCS which is matched by Spectus’,” comments Mark. “We get excellent support from the Spectus team and their strong marketing support has helped us secure many sales over the years.”
Established over ten years ago, UCS operates from a 25,000 sq ft factory with a conservatory village, showroom and trade counter on a three acre site in Belfast. It also has a depot and showroom in Dublin. It is a trade supplier and works with window companies, trade window and conservatory installers, builders, local councils, education and health authorities and housing associations. The company’s core business was originally conservatories, but soon found that the Spectus brand offered more for their customers. It has now become their flagship product, accounting for 80% of the business. The company manufactures around 500 frames a week using Spectus’ Elite 63, Elite 70 and Flush Tilt and Turn systems.
Spectus places an emphasis on making its trade partners’ lives easier. From the flexibility of its systems and ancillaries to its manufacturing standards, efficient, on-time, in-full deliveries, marketing and training support and back up engineering support, it’s a company that knows what fabricators need. And as UCS Design Group’s ten year partnership shows, it’s an approach that helps businesses to grow and inspires long term trust and loyalty too.