Picture above; Tracey Ervine, Customer Care Manager

Victorian Sliders have promoted Tracey Ervine to fulfil a newly-created role of Customer Care Manager, based at the company’s manufacturing headquarters in Carmarthenshire, South Wales.

Having studied extensively at Neath Port Talbot College and Swansea University and gained post-graduate qualifications at the University of South Wales, Tracey’s work experience as a former Assistant Tutor at Swansea University and a Project Assistant at local South Wales charity community resource centre Canolfan Maerdy has well-prepared her for this dynamic new hands-on role at Victorian Sliders.

“I have been delighted with Tracey’s excellent work as my Sales Support specialist over recent months,” comments Mark Richmond, Sales Director at Victorian Sliders, “and she has more than proven her professionalism with a tireless and valuable contribution to the success of our growing sales team.”

“Tracey is the ideal choice for our new role of Customer Care Manager”, continues Mark. “She is unfailingly polite and courteous and her calm, unflappable manner means she can quickly ascertain what support needs our customers may require and react accordingly. As a local person living in a village close to our ECOSlide sash window production office in Capel Hendre, Tracey is very well-connected with all our hard-working office staff members and this certainly helps internal communications to get things sorted in double-quick time.”

Tracey Ervine, Customer Care Manager, can be contacted from 8.30am to 5.00pm simply by phoning the Victorian Sliders reception desk on 01269 846200 and asking for her by name.