In an industry marked by recurring challenges, Chris Pell, General Manager of independent hardware supplier Total Hardware, emphasises the importance of strong supply chain relationships in its customer value proposition.

“Here at Total Hardware, maintaining an open and proactive dialogue throughout the supply change is paramount, ensuring we anticipate and address any potential issues swiftly whether it’s a time of calm or a time of crisis. It allows us to foresee any issues at the earliest opportunity and react accordingly. It’s an approach that adds huge value to our customers’ businesses because it puts us one step ahead.”

The recent string of global disruptions, from the impacts of Covid-19, geopolitical tensions and the current Red Sea problems, has highlighted the fragility of the global supply chain. This has underscored the need for a shift from ‘just in time’ to ‘just in case’ working practices. Chris notes, “’Just in case’ has long been our ethos at Total Hardware. Our steadfast commitment to maintaining substantial stock levels ensures our customers receive the dependable supply they rely on.”

This commitment to supply chain relationships is just one facet of Total Hardware’s drive to continually exceeds its customers’ expectations. Alongside its own product ranges, the company offers a comprehensive selection of hardware products from leading worldwide hardware manufacturers at prices that enable its customers to maintain their competitive advantage. It also continuously invests in technology, equipment and training to continually enhance its customer service.

Chris concludes: “Our ongoing collaboration with supply partners and customers is a fundamental aspect of our business, irrespective of supply chain challenges. Together, we navigate obstacles and respond promptly to ensure seamless operations.”

With many customers having remained loyal since the company was founded in 2004, Total Hardware’s unwavering commitment to excellence speaks volumes. To see what it could add to your business, call 0113 243 2255 or visit www.totalhardwareltd.co.uk

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