REHAU celebrated its third win in a row at the G-13s when its www.rehauanswers.com website was named Customer Care Initiative of the Year.
The website, which hosts REHAU’s online thermal calculators and its CE marking tool, proved just as popular with the judges as it has with REHAU’s customers during 2013.
Speaking after receiving the award from Dara O’Briain, REHAU’s UK Chief Executive Martin Hitchin said: “The G-Awards get more competitive every time so we’re delighted to have won for the third year in a row. It’s particularly pleasing this time to be recognised for our innovation and commitment to customer service, following on from the award for our marketing in 2012 and for our product development in 2011.
“It makes a great hat trick for REHAU and recognises the enormous commitment of our team.”
The www.rehauanswers.com website is an online solution which provides REHAU customers with a BFRC, FENSA and CERTASS approved calculator for WER and U-Values and incorporates a CE marking compliance tool.
It is continually updated resource which is available free and which has received more than 10,600 visits since January 2013.
At the G13 Awards, REHAU also congratulated customers PJ Plastics who were named Installer of the Year and Roseview Windows who won New Product of the Year.