Image above: David Thornton (left) presents Gary Murden with his Big Thank You award at The Window Company (Contracts)’ famous Summer Bash
Leading commercial installer The Window Company (Contracts) has just awarded the second of its Big Thank You awards recognising outstanding service from one of its suppliers.
This Award, for the second quarter of 2016, went to database guru Gary Murden, who has helped the company transform its powerful database over recent months so that it now includes data from its new build window and door installations alongside its traditional replacement business.
Chairman David Thornton presented Gary with his award at the company’s famous ‘Summer Bash’ – a celebratory party held every summer at The Window Company’s Chelmsford base for staff, customers and suppliers.
David said: “Gary has done an incredible job helping to ensure that our database can handle the very specific requirements of the new build sector which now accounts for 26% of our business, without at any time compromising how it operates for the replacement work we do in social housing.
“Crucially, he has also ensured that we have the back end capability and capacity to manage the additional data now being added to our existing 11,000 records. He’s met every deadline we’ve set him and, as part of the team, he’s helped us to make an important leap in terms of integrating our growing new build business into our overall operation.”
The Window Company (Contracts) bespoke database is key to its legendary levels of service efficiency because it enables it to keep track of every single aspect of every property survey and installation carried out by its team at the click of a mouse.
David added: “We created the Big Thank You awards to recognise the work of suppliers which goes beyond our expectations, and Gary has definitely done that ever since he started working with us four years ago. From the start, he recognised our enthusiasm for this business and has bought into that to such a degree that he’s now just as enthusiastic as we are.”
Gary Murden joins Iceni Windows, the winners of first ever Big Thank You award, in The Window Company (Contracts)’ Hall of Fame.