When Wayne Hunter was appointed as Service and Operations Manager at Emmegi (UK) earlier this year, he promised to improve the entire customer experience, right from the point when a machine is ordered all the way through to when it is delivered, installed and serviced.
He is already delivering on those promises, with what is being described by Terry Richardson of the TWR Group in County Durham as ‘a textbook installation’ of a brand new Quadra L1 machining centre.
Since Wayne’s arrival at Emmegi, he has been implementing new project management procedures for machine installations, and the TWR Group was the first customer to benefit.
Starting by recommending a professional machinery lifting company to unload and safely position the machine in the factory on the date agreed, Emmegi (UK) then sent one of its own technicians to oversee the delivery and start the build and assembly immediately.
Right on schedule, other members of the Emmegi service team arrived on site the following day and the installation followed a newly prescribed planning process with the status and progress monitored and recorded at the end of each working day to ensure that it stayed on track.
All went smoothly and, at the end of the installation, final commissioning and operator training was conducted by an Emmegi (UK) technician who had experience not just on the Quadra L1 but also on the bi-folds and aluminium windows fabricated by TWR.
Now that the machine is installed and fully operational, a follow up visit is also being scheduled to ‘top up’ any additional training requirements and answer any questions or queries which arise once the machine has had time to run in full production.
For Terry Richardson and the team at TWR, the process was very straightforward. He said: “Emmegi (UK) did exactly what they promised – the machine arrived on time, the engineers got straight to work installing it and it was up and running exactly when they said it would be. We were kept informed on progress throughout and we were impressed by just how quickly and efficiently the whole team worked.”
The TWR Group is the latest in a line of ambitious aluminium fabricators opting to invest in Emmegi’s flagship Quadra L1 machining centre which can cut, machine and transom notch all in one operation. It machines profiles continuously in 360° without the need to reposition, turn the bar over, or process more than once; and also offers market leading tolerances, with the machine automatically adjusting for different profile sizes and even different systems.
Emmegi estimates that fabricators can typically prepare aluminium profiles using a Quadra up to three times faster than with a conventional machinery set up, yet with only minimal manual input required.
For TWR, which produces around 90 aluminium bi-folds a week in both Smart Systems and Cortizo profile and a growing number of aluminium windows, the Quadra brings its aluminium production in Peterlee more in line with its PVC-U operation in Sunderland which has relied on this type of integrated machining centre technology for many years.
He adds: “The benefits of all in one machining are obvious to anyone who has ever worked in PVC-U. It saves time and manpower, reduces the risk of manual errors and produces a more consistent, premium quality product.”
The TWR Group’s aluminium production facility in Peterlee is now entirely equipped with Emmegi machinery, including a Phantomatic X4 four axis machining centre, a Precision TS2 twin head saw, and end millers, crimpers and taping machine.
Terry Richardson added: “I’ve always been impressed by the quality of the Emmegi machines and the knowledge and experience of the team. Now that they are making these investments in operational processes as well to support all that, I really can’t see any reason to look anywhere else.”
Wayne Hunter is delighted that the changes he is implementing are already having an impact. He commented: “We’re determined to develop operational systems at Emmegi (UK) which are the best in our sector. Our plans are definitely on track as the installation at TWR so clearly demonstrated.”
More details at: www.emmegi.com and www.twrgroup.co.uk
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