“Good customer service is about product information and our team really know their stuff,” says Alan Malcolm, Sales Director at Sealco, one of the UK’s leading independent window and door hardware distributors.
“Our customer facing team has a background in builders’ merchants or the window and door industry, so they all have the right experience to recommend the best products from our selection, at the right price for your job.”
Sealco keeps massive stocks of more than 4,000 product lines, stocking all the top brands including Yale, Hoppe, Trojan, GU, Max6mum Security, Lockmaster and Maco. But it isn’t just about the size of its range. Sealco’s expertise is what sets it apart from other hardware companies.
Craig’s the man to ask about anything to do with PVCu. He knows which hinges you need, which handles look best and which locks offer the best security. If your question is timber-specific, you can chat to Tom. He’s in the know about the best manufacturing techniques, the most cost-effective hardware and can even help out with router and jig hire.
“Sealco’s know-how has expanded over the years,” adds Alan. “We talk to fabricators and installers about what they need from their hardware and we work closely with manufacturers to develop new products to meet the needs of our customers. Like we did with Yale’s innovative Fully Reversible Hinge, we were the first to launch it in the UK in 2014.
“We believe that finding out what installers need is essential to providing them with the best service possible. We offer a huge range, so whatever the job, we have the right product.”
Orders with Sealco over £50 are eligible for free next day delivery to mainland UK. Call the team for advice on 01324 610710 or visit www.sealco-scotland.co.uk to take a look at the range.