Panels Direct has taken the next step in transforming its efficiency by creating two new online design and ordering portals for customers buying either composite or panel doors.
The Keighley based company wants to make ordering as simple and user friendly as possible for customers so has turned to the industry’s leading provider of door portals – Business Micros.
Business Micros has already supplied Panels Direct with Evolution and EvoNet software to transform its production and operational efficiency, so the new portals were the natural next step.
Customers receive personalised log in details which enable them to go online and design their chosen door, generate a quote and even place an order. The composite portal is already live and the panel portal will be live before the end of the year. Both will work on any device and on any platform so users can work on their laptop, phone or tablet at any time to suit themselves.
The key advantage for Panels Direct in choosing Business Micros to deliver the portals is that they are fully integrated into the EvoNet software so that as soon as an order is placed, it is automatically scheduled into production and an acknowledgement is automatically generated.
The team at Panels Direct can see the order coming in via EvoNet and can track it as it moves through the factory and out to despatch.
Steve Miller, Panels Direct’s Sales Manager said: “We are transforming the business as we look to expand and raise our profile not just in Yorkshire but across the UK. Part of that is obviously about efficiency and moving to a paperless office and factory but, much more than that, it’s about responding faster to customer demand and giving them the very best service.
“We still have a dedicated internal sales team to take orders on the phone but we think customers will much prefer to order online when it suits them and even to use the portal to demonstrate door designs and configurations to customers.”
Business Micros has provided online ordering portals for many of the UK’s leading door fabricators and all are tailored to the specific requirements of each business with bespoke features and designs.
To obtain log in details and start accessing the Panels Direct portals, contact Steve Miller on 01535 604040 or 07999 973514.
Further details on the Business Micros software is available at: www.businessmicros.co.uk.