ODL Europe have just launched their new online door portal. The new online ordering system has been designed to add value to a customer’s business. Suzanne Nicholl, Business Development Manager at ODL Europe, comments: “When developing our new door portal, we kept the needs of our customers at the forefront of our mind. The system is easy to use and speeds up the ordering process which will be a benefit for our customers.”
The ordering system is straightforward to use. Customers of ODL Europe have a secure login and an easy step by step process when placing their order. Customers select the door type, frame shape, style and colour before adding the dimensions and additional specification, including hardware options. Each door order comes complete with the price and sections and there are options to review and modify orders before placing them so the customer can double check the details before submitting them. Once the quotation has been generated, the customer has the option to place the order. The confirmed order is sent direct to ODL Europe’s inhouse door prepping facility at their Bootle manufacturing plant before being completed, quality controlled and dispatched to the customer.
Overall, the system is quick, simple and intuitive to use so it can add value to a business from the very first time it’s used.
Suzanne is also keen to add that the new system is under constant review to ensure they continue to add value. “We encourage our customers to give us feedback so we can ensure the new door portal delivers at every stage of the process. It’s only by listening to customers that we can continue to exceed their expectations.”
ODL Europe continually invest in their products and services to ensure they stay ahead of the curve and help support their growing customer base. The new online door portal is another example of the service commitment they continue to deliver.