The Window Company (Contracts) has introduced a new texting reminder service to ensure residents don’t miss out on important appointments scheduled during their window or door replacement programme.

The award winning social housing specialist, working on projects across London and the South East, phones and then sends out letters to residents to confirm when they can expect their new windows and doors to be fitted but, up until now, has only phoned to arrange appointments for surveys and snagging repairs.

Analysis has shown that these are the appointments which are most likely to be missed so The Window Company (Contracts) is now sending out a text reminder to residents 48-hours beforehand so that they can either make sure they are at home or call back to rearrange a more convenient time.

Katie Thornton, Director of Compliance and Administration, says: “Residents like the reminders being sent direct to their phones, and 48-hours gives them enough notice to arrange to be in. It also of course makes us more efficient because we have fewer missed appointments to manage.”

The Window Company (Contracts) has set up the service using its bespoke customer database and has configured the system so that a text is sent automatically to the resident’s chosen mobile number when either a survey appointment confirmed or snag appointment confirmed box has been ticked.

This is just the latest customer service initiative from the specialist commercial installer designed to ensure that it delivers record resident satisfaction scores to clients.


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