Cornwall Glass & Glazing has promoted three highly experienced members of its trade branch team into senior positions, reflecting both the effectiveness of the company’s in-house training programme, and the strength in depth of its home-grown talent: Ryan Thomas, Steven Ellis and Sam Steele.

Ryan Thomas is the new Branch Manager of the Truro branch of Cornwall Glass & Glazing, which reflects the successful journey he has made through the business.

Ryan began he career with the company as an apprentice in 2016 and has developed his skills through taking on several roles and managing different projects. As Branch Manager Ryan welcomes homeowners, renovators and trade customers to the trade counter, advising them on the use of the different products that can affect thermal efficiency, prevent solar gain and improve acoustic performance.

“Ryan has demonstrated adaptability and determination in the time he has worked at Cornwall Glass & Glazing, and he has proved he is capable of managing projects, supporting colleagues and learning new systems and routines,” Cornwall Glass & Glazing’s Managing Director Paul Garrard said.

“As a trainer, Ryan has presented in-depth knowledge and understanding coupled with patience and adaptability. Within a very short period as Branch Manager, it’s very clear to see the focus Ryan demonstrates to support both customers and colleagues to achieve effective results.”

Steven Ellis has been promoted to Branch Manager of the Yeovil branch of Cornwall Glass & Glazing, replacing longstanding Branch Manager Nick Turner, who is following a new path outside of the industry.

Steven embarked on two months of familiarisation and training across the Cornwall Glass production and trade counter network before taking on the new demanding role.

“We needed someone with a clear focus on growth and customer service, and Steven fitted that role perfectly,” Paul said. “Steven has easily adapted and has supported the Yeovil-based team with a clear business growth plan that makes the customer experience key to every activity.”

Finally, Sam Steele has been promoted to Assistant Branch Manager of Cornwall Glass & Glazing’s busy Penryn branch.

With guidance and support from experienced Branch Manager Yvonne Burns, Sam has been empowered to develop and grow, and his effort and determination will help him take on new challenges and responsibilities while retaining a clear focus on customers’ experience.  

With customer service excellence as his Mantra, it is amazing to support and recognise the growth and ambition of Sam Steele who has quickly made himself an integral part of the Cornwall Glass Penryn Team,” Paul said.

“The busy Penryn Branch is an established part of the Commercial Road community of small businesses that provide local value for many. High-performance glazing solutions are only a small part of the products and services offered by the Penryn team that embrace an effective balance of experience and innovation.”

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