In 2017 REHAU welcomed Sam Tynan to the team in a specially created role that would see him take to the road and foster new relationships with many trade counter and domestic installation businesses across the country. As the trade sales support representative at REHAU, he handles both large and small trade counters and offers support to customers wherever necessary. Although holding a first-class degree in Product Design Engineering paired with previous experience in software sales, having no history in the windows industry made Sam’s first year at REHAU a learning curve, but one that has reaped rewards and he has thoroughly enjoyed the challenge.
With much of his time spent travelling to visit trade counter businesses and REHAU installers, building meaningful connections with his customers who previously had perhaps received little direct support has been key to Sam’s success. It’s also been a very rewarding part of the job as through meeting with customers face-to-face and building a rapport, Sam has been able to expose clients to new products and services that they may have been unaware of.
His position and familiarity with the brand also mean he can explain why certain products best suit each business’ customer base.
In addition to this product awareness, Sam has also been key in building the profile of the REHAU Partner Portal – an online tool where customers can access marketing collateral and personalised content.
Sam said: “There’s been a lot to learn since working with REHAU, but I’m really happy with how this role has developed and been received by all the customers.
“From a marketing perspective it’s been a great time to start the conversation as well, thanks to the portal. The personalised content that REHAU provides has put them at the forefront of innovation, and it has been received very well. The customers are pleased with the extra information that they have obtained and are now aware of a wider range of REHAU products.”
As well as supporting with marketing, Sam helps trade counter managers to source products if their usual fabricator cannot provide them. Sometimes the solution needed is too small for a fabricator or they may be too busy to provide it in a short space of time. In the past, the manager would have gone to a different systems house, but now they are able to contact Sam, who is able to give them the solution they need.
Providing this service has also allowed Sam to get to know the branch managers on a more personal level than REHAU has had with them before. This is a positive step forward and adds to the family element of REHAU.
Since joining the team customers have been highly complimentary of Sam, with some saying the advice he gives is invaluable and others praising the great working relationship he has built with their staff.
Sam said: “It’s been great working with such a premium brand that holds great values and really look after their employees. At first, my presence was unusual to many of our customers, but now they truly appreciate and rely on the knowledge that I can share with them.”
For more information visit www.rehau.uk