Business Micros software has been at the heart of the Iceni Windows operation for more than 20 years, and products such as Evolution, EvoSatellite and EvoNet have helped the Essex based fabricator to become a real force in the trade market.
Hardly surprising then that, as Iceni Windows prepares for the next big chapter in its expansion, it is putting Business Micros software at the centre of its plans once more.
Iceni Windows is opening two brand new service hubs in January 2021 which will enable it to expand its geographical reach beyond London and the South East and at the same time improve the service it offers to customers.
These hubs will serve as distribution points for customers across the UK, enabling Iceni to expand its logistics operation and offer faster and more flexible deliveries. They will also incorporate trade counters and advice centres for installers, low volume builders and DIY customers.
Key to the success of the hubs will be a direct connection to the Iceni factory which will be achieved using Business Micros’ brand-new TOUCH software platform.
Customers will be able to place orders at the hubs using the TOUCH Vendor software for installers, and Iceni will be able to process those orders using the TOUCH Portal software for fabricators.
It will be a completely joined up system which will work in the hubs and remotely for installers who want to quote and price jobs in their office or direct with customers using real time data from Iceni. The aim is to streamline the entire ordering process and give Iceni a real competitive advantage in the growing trade counter market.
Managing Director Paul Foyle says that the timing of the TOUCH launch couldn’t have been better. He says: “For us, the hubs will be all about improving our customer service and getting closer to those customers who are geographically further away from us.
“TOUCH gives us the perfect way to achieve that, so we’re really pleased that the products will be available just at the point when the hubs are being rolled out.
“We know we can rely on Business Micros to support us in the implementation. They have always been easy to deal with, really listening to what we need and adapting their products and service in response. I’m very confident that, thanks to TOUCH, our partnership is set to go from strength to strength.”