In this market two things are important: proactive lead generation to secure contracts and high quality workmanship to ensure total customer satisfaction. A recent contract undertaken for the University of Aberdeen by Deceuninck and FastframeUk demonstrates the importance of these factors perfectly.
John Duckworth, Commercial Manager at Deceuninck, supports Deceuninck customers by actively securing commercial opportunities for them and supporting them through the tender process. One new commercial marketing initiative – an e-marketing campaign to specific commercial markets – proved particularly fruitful
One lead came from the University of Aberdeen. The University was looking for a contractor who could replace steel windows in student accommodation blocks as part of a wider refurbishment project. The job required a contractor who could handle a large scale contract – the first of the two phases of the contract required 270 windows to be replaced, some with folding openers to ensure the safety of residents. Expertise in colour was also needed: coloured PVC panels needed to be installed between the windows to improve aesthetics. Finally, efficiency was essential to minimise disruption to student residents.
Deceuninck fabricator FastframeUk was awarded the contract and the company proved more than capable of completing the job successfully. Two teams of fitters installed 270 tilt and turn and casement windows in Deceuninck’s 2800 decorative series. PVC panels in anthracite grey were installed between each window to enhance the building’s aesthetics.
Turnaround time from initial enquiry to completion of the first phase was remarkably rapid and demonstrated Deceuninck and Fastframe’s commitment to attention to detail and careful planning, especially important in a contract of this size and location.
The transformation, especially given the short timescale, is remarkable. The accommodation blocks have been given a new lease of life aesthetically, not to mention the benefits of improved energy efficiency and security.
Work on the second phase of the contract is due to start in May and finish in July and will give Deceuninck and Fastframe another opportunity to demonstrate their abilities.