Customer Care FINALISTFabricator FINALISTEverglade Windows, the number one fabricator for installer support and current holder of the G12 award for Customer Care, has been named as a double finalist for Fabricator of the Year and Customer Care Initiative of the Year in The G13 Awards.

For the Fabricator of the Year award entry, Everglade Windows used its extensive knowledge of the domestic windows and doors market. Through its extensive product range, great support and quick order turnaround it created new opportunities for customers to sell more. It focused on its £1m investment into new machinery to make it the most advanced aluminium fabricator in the region.

As current holders of the G12 Customer Care Initiative Award, for this year’s award, Everglade Windows launched its CE Sorted! campaign. Taking the lead in the industry, Everglade Windows offered customers a complete easy-to-comply system for CE marking. The timing for our annual conference was brought forward so customers could get the information well before the deadline of 1 July. The record attendance figures and positive feedback forms collected at the conference show it was hugely useful for customers.

“We are really excited to be shortlisted for two of the industry’s most prestigious awards” says Reena Gjoci, marketing manager for Everglade Windows. “Our business is based on understanding customers’ needs and giving them the products and practical support to succeed in this fast changing industry. To be a finalist for two awards and to be recognised for our customer care two years in a row shows that when we say we’re number one fabricator for installer support, we work hard to achieve it.”

The awards will be presented at a dinner on Friday 29 November at the London Hilton on Park Lane Hotel.