Euroglaze officially launched its Switch without a Hitch service at the start of this year, with the specific aim of making the process of switching supplier as smooth and rewarding as possible.

The Rehau trade fabricator has brought together its distinctive blend of friendly efficient customer service and precision quality products into a package which is easily accessible for stockists and installers.

Switch without a Hitch guarantees that the Euroglaze team will be by the customer’s side every step of the way. From the outset, new customers are allocated a dedicated customer service advisor within Euroglaze who walks them through all their early orders from initial contact to delivery, and they are introduced to the despatch team and regular driver to discuss their specific delivery requirements.

The aim is to make all new customers feel part of the Euroglaze family and ensure that they get exactly what they expect right from the start of the relationship.

While the official Switch without a Hitch package is new, Euroglaze has actually been offering the one to one service which is at the heart of it for nearly a year, and some of the first companies to benefit from that have spoken about the benefits.

Tim Randell, for example, from retail installer Wiser Improvements in Tardebigge, near Bromsgrove, explained: “Working with Euroglaze has been a great journey so far. As a young business, we understand that developing a good working partnership with our suppliers is vital to our success.

“Euroglaze has become a big piece in our jigsaw now, and we couldn’t be happier with the products and service we receive. Our dedicated customer service advisor Nicky Park is key to that. She sorts out all our enquiries and resolves any issues we have promptly and efficiently.

EU34 On time delivery is an important element in the Switch without a Hitch service“Euroglaze have shown that they are customer driven and will go above and beyond to make sure they meet the high standards they promise. We’re certainly looking forward to developing and growing with them as our fabrication partner.”

And, John Aston from AT Plastics in Warrington was similarly enthusiastic about the support from the customer service team. He added: “We started working with Euroglaze when we were a start up business last year. We have a great relationship with all the staff there, but I would like to personally thank Nicky for looking after us in the early days. We’re very excited about continuing our partnership with them for plenty more years to come.”

Euroglaze supplies what is arguably the widest range of Rehau products of any UK supplier, matching bigger fabricators on range, quality and price but constantly striving to outdo them on service.

www.euroglaze.co.uk