Switch without a Hitch is the promise being made by Rehau trade fabricator Euroglaze, as it guarantees to make the process of changing supplier simple and profitable for third party stockists and installers.
Euroglaze has built its 30-year reputation on the kind of Japanese style lean manufacturing efficiencies which enable it to offer 3-day lead times on all standard products ordered on-line. In addition, however, it has always been renowned for its warm and friendly customer service, and the fact that every customer enjoys a truly personalised relationship.
Now, it is combining these two strengths into a Switch Without a Hitch service so that customers can start buying quality windows and doors from Euroglaze without any worries about hassle or disruption.
The company’s Managing Director Martin Nettleton explained: “Often the only thing holding a customer back from switching supplier is the idea that it will be more trouble than it’s worth. We’ve addressed that concern head on and made sure that customers know they can make the switch to Euroglaze without any trouble at all.”
The new five stage, five star service starts with a call to discuss the customer’s needs, so that Euroglaze can put together a package of products and services which suits them best. Then each new customer is assigned a dedicated member of the customer service team who acts as their personal contact as they get to know the company.
This personal contact walks customers through their early orders from order to delivery, making sure that they get exactly what they expect right from the start of the relationship.
Once that first order has been placed, customers also get a call from Euroglaze’s friendly, efficient despatch team who discuss delivery requirements and introduce them to their driver. And, after each of the early deliveries, the customer service contact is in touch again to make sure everything is living up to expectations.
Martin Nettleton added: “This is an easy and pain-free process. We are by the customer’s side every step of the way and our friendly, efficient team make sure that every customer feels valued and looked after. We may be focused on quality and efficiency, but we never forget that our customers are people and not numbers and we work hard to make them feel part of the Euroglaze family.”
Euroglaze’s Switch Without a Hitch initiative comes at a time when it is attracting a record number of new customers. These are largely distributors and installers who have become weary of poor service and poor communication from larger fabricators and who want the benefits of dealing with a smaller company which can still offer quality products and competitive prices.
Euroglaze is a popular choice because it manufactures what is arguably the widest range of Rehau products of any UK supplier. This includes the sculptured, chamfered and flush sash versions of Rehau Total70, the complete range of Rehau Agila doors including the patio, fire door and multi-fold, Rehau Heritage vertical sliders, and Rauferno fire rated products.
Martin Nettleton concluded: “We pride ourselves on making it better for customers. We can match bigger fabricators on range, quality and price but we can outdo them on service and Switch Without a Hitch is a perfect example of that.”
Further details are available at www.euroglaze.co.uk