Business Micros’ reputation is now reaching even the farthest flung corners of Europe, with the latest customer signing up to use its Evolution software being based in Iceland.
PGV Futureform, which has fabricated frames in the Deceuninck 2500 system since it was set up in 2010, contacted Business Micros via the software specialist’s website because it was unhappy with its existing manufacturing software, and the team responded with an online demonstration of Evolution using the 2500 master data suite.
PGV were so impressed that they placed an order almost immediately and Business Micros’ installation team carried out the installation remotely and provided the first level of training via Skype.
Not content with this though, and determined to demonstrate the kind of customer service which Business Micros is famous for, sales manager Chris Bailey and managing director Graeme Bailey flew out to Iceland earlier this month to help PGV with further product training and bespoke adaptations to the software.
Graeme Bailey said: “We have literally gone the extra mile for PGV – travelling across to see them and setting up tailored costs and manufacturing times for them in the software. We even made time while we were there to source a part via our contacts in the UK for one of their welding machines which had been idle for almost five months.”
Understandably, PGV are delighted with the service they have received and sales director Heidar Kristinsson said: “Business Micros’ Evolution software is already helping us with efficiencies and allowing us to produce professional looking quotations. Now we have the Evolution platform to build on, we can press ahead with our long term plans to increase our market share in Iceland and further enhance our reputation for offering the best products and service in the country.”
In Iceland, there is a growing market for PVC-U frames as more and more households turn away from traditional softwood timber products which have a limited life in the arduous Arctic climate. PGV are winning business by offering a high quality alternative to the cheap, imported PVC-U windows and doors which can’t meet the performance levels required in Iceland.
By focusing on offering high quality, hand finished Deceuninck products to trade customers and providing a bespoke fitting service, PGV is reporting strong sales growth.