Brisant Secure has appointed a new Head of Sales and Customer Service to help the company lead the way in customer service as it continues to lead in product innovation.
Carrie Young brings with her 21 years of experience in customer service across a variety of different sectors. Since joining Brisant, she has introduced new systems and ways of working to provide the best and most efficient service for customers. Carrie is responsible for a team of 11 people and is part of the senior management team.
Carrie says: “Brisant Secure is growing rapidly and we are handling a lot of calls and emails. To support that growth, it is important that we get the service right for customers and refresh the operations within the department.
“I had what Brisant Secure needed in terms of skills and experience and I am already working closely with the team, who are keen to provide support for customers and just need some guidance to make the customer experience even better.”
In just a few weeks, Carrie has promoted two advisors to team leader positions as well as creating two new roles to create a strong customer services team.
Carrie adds: “We are the hub of the business, the face of the company. It is our responsibility to provide a service that stands out for all the right reasons. We want to ensure that we are gaining a great reputation and helping to retain business. No-one expects perfection, but by providing quick and efficient service, we can make our customers’ lives as easy as possible and exceed expectations whenever we can.
“When you are leading the way, as Brisant Secure is, you’ve always got people biting at your ankles. I find that exciting and I want to do everything I can to make sure that the company remains ahead in the industry, in terms of customer service.
“In the near future, I would love Brisant Secure to achieve the Customer Service Excellence Award, which will demonstrate to people just how good we are at what we do.”
Nick Dutton, CEO of Brisant Secure, says: “As our business continues to grow and thrive, we need to have the right customer service to back up our ground-breaking products. Carrie is a tremendous asset to our team and is already making strides to make improvements and implement procedures that will help take the service we provide for our customers to the next level. She is already positively influencing her team and creating a sense of passion and achievement in the department.”
Brisant Secure has been raising standards in the door industry since it burst onto the locksmith scene in 2013 with its ultra-secure Ultion family of locks and Sweet, its suite of beautiful corrosion resistant hardware. The company featured in the annual Sunday Times Virgin Atlantic Fast Track 100 for the past two years as one of the UK’s fastest growing businesses.
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