When Workington-based The Window Outlet decided they wanted to join the industry’s leading standards organisation, Network VEKA, the installer company was disappointed to hear that there was already a member in their area, and would have to wait before they could join.
Two years later, the existing member company unfortunately ceased to trade, and opened up membership for the Workington postcode area, and in turn, The Window Outlet.
Director Annmarie Pritt explains: “One of the main reasons we wanted to join Network VEKA was because of the 10-year insurance-backed guarantee, which is a huge selling tool for us, as our customers are reassured that their products and deposits are protected.
“When we looked in to joining, there was another company registered in our town, so we weren’t able to join up, but we applied again after the mentioned company went in to liquidation, and haven’t looked back since. Our first year has been fantastic, there is a lot of support and advice available to us from the Network VEKA team, and the insurance work we have carried out has boosted our sales by 25%. To say we are happy would be an understatement!
“Homeowners like the fact that we have been vetted before being allowed to join Network VEKA, and this peace of mind has allowed us to complete a lot more domestic installations.”
John Ogilvie, Network VEKA MD concludes: “While we are always on the lookout for new members, especially in parts of the country where we are under-represented, if we have a member in an area that is ‘delivering’ the market share we seek, we would not open another member up on their doorstep.
“The Window Outlet is a friendly, family-run company, interested in using the whole of the Network VEKA package, and we are delighted that they have finally become a Network VEKA member.”