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REHAU STEPS UP SUPPORT FOR CUSTOMERS ON CE MARKING

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REHAU’s mission to ensure that all of its customers are prepared for the CE marking deadline on 1 July is well underway.

The company previewed its free online tool guiding customers through the four steps necessary for compliance at the FIT show and in the first month that it went live at www.rehauanswers.com, the home page had already been visited almost 450 times.

This says Dean Franklin, the Technical Applications Engineer at REHAU who is responsible for supporting customers with CE marking, shows the level of eagerness amongst fabricators and installers to make sure that they are not caught out by the new rules.

He says: “The response to the online solution has been really positive – the vast majority of fabricators were aware of the fact that they had to take some action on CE marking but until we launched the online tool, many of them didn’t really know where to start.”

REHAU deliberately designed its four step tool to offer its customers a fast and simple route to compliance. They simply click through to the CE marking page on the www.rehauanswers.com website and then progress through the four clearly defined stages. This starts with how to demonstrate manufacturing consistency via a Factory Production Control (FPC) system; it then progresses through documenting the required Initial Type Testing (ITT) to confirm the level of performance, producing the written Declaration of Performance (DoP) on a specially developed REHAU template and finally production of a printable label.

All of REHAU’s regional sales teams have been fully trained to demonstrate the tool and template to fabricators and whenever additional support is required, Dean has been visiting customers to provide further help.

One of the key areas where he has made a difference is in helping customers to put in place a Factory Production Control system if they have not had one previously.

For fabricators like Centaframe PVC-U Systems based in Llandeilo, this has been a huge help. General Manager at Centaframe Leighton Jones said: “We are a relatively small company with limited resources so we simply didn’t have the time or the knowledge to create our own FPC system from scratch.

“Dean provided a real lifeline – providing practical help and support and answering all our questions. We’ve listened to all his advice and we’re now in the final stages of completing the process required so that we can CE mark with confidence.”

Another area where fabricators have been concerned about CE marking is in how they can cascade the information on ITT and DoPs to their installers and REHAU has even delivered seminars for fabricators like Quality Trade Frames in East Kilbride, Scotland to show how easy the process can be.

Since the FIT show, Dean has travelled across the UK to help and support customers and will continue to do so even after the deadline to help with any ongoing issues of concerns.

He adds: “Much of what is required for CE Marking is simply best practice and we are certainly committed to spreading that message to our customers and to the wider marketplace.”

 

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