IDM Doors is the latest fabricator/installer to benefit from the technical and commercial support offered by Synseal Extrusions.
Newport-based IDM Doors previously bought its doors and windows from another fabricator, but the decision to bring everything in house was made easy by the compelling financial returns. “Now that I am buying my Legend 70 profile from Synseal, and making my own windows, I have significantly increased my margin,” explained owner Dave Smith. “I am definitely better off – even during this difficult economic climate.”
Synseal was on hand to help set up the fabrication side of the business for IDM, including: designing the factory production layout; tooling; and staff training. Since IDM had no previous experience of making windows, Synseal ensured the manufacturing process was as efficient as possible.
Lead generation was also a key element of Synseal’s support package, and the commercial team was on hand to develop important contacts. “Dave generates a lot of work for himself – IDM Doors has a great reputation,” said Brian Walker, Synseal’s fabricator development manager. “However, we have helped him to win extra work for councils, local authorities, and housing associations.
“We have helped him with the tendering process and given him the support he needs to win these high profile contracts. That way he can grow his business and make the best use of his investment.”
This valuable support culminated in IDM gaining BBA certification and SBD accreditation recently, which further demonstrates the company’s meteoric rise to prominence in the Gwent region. IDM is now one of only two companies in the Gwent area that holds BBA and SBD certificates for composite doors, casement windows, and tilt and turn windows. A particular USP for Dave is that he can proudly manufacture and install composite doors locally within two days.