As one of the industry’s leading suppliers of machinery, service, spares and tools with an enviable track record for exhibiting new and innovative products, Promac an official launch partner of the FIT Show, is delighted with the successful introduction of this new industry show.
Joe Hague, Promac’s Group Managing Director explains: “We have always strongly believed that our industry here in the UK deserves its own exhibition and considering the amount of visitors to the show we are not alone. Those who came and supported the event were treated to some of the best prepared stand displays the like of which we have not seen for many years and on our own we exhibited live machinery demos along with service and finance initiatives new to our range.”
One such initiative, Promac Live Service, saw its official launch at the show. This enhanced service package allows customers to communicate via video link to one of our field service engineers based at our headquarters in Rugby. This communication platform is designed to assist onsite staff to quickly and efficiently diagnose faults and identify accurately spare part requirement without the need of an onsite visit from Promac. We issue our customers with a tablet device to use as part of the package which assists customers by saving time as well as money.
Joe continues: “Customers have shown a real interest in the Live Service package as an exciting new way of doing things to keep costs and downtime to a minimum, using every day technology with which they are already familiar, which coupled with our Out of Hours Service Hotline ensures the focus is on maximising productivity. The FIT Show was a great platform to showcase this and other innovations in our service offering, as well as the technology that the manufacturers we represent bring to the market.”
Visitors to Promac’s impressively busy stand were also able to find out more about the recently launched Spares and Consumables Catalogue, which has been fully revamped with new prices, products, tools as well as money saving promotional offers. Machinery rental options were also available along with preferential finance options via the capital equipment experts Ignition Credit. The show also saw the launch of Promac’s reward card ‘Xtra’, a corporate card which can be used to earn points against the purchase of goods and services from Promac. The client can then redeem accrued points against an existing account or use them to purchase items from a merchandise catalogue.
Joe concludes: “The new initiatives that we have introduced during the FIT Show are all designed to improve our overall customer experience by providing the very best service and value which lies at the core of our business. My congratulations to the FIT Show team on a job well done and my thanks to the thousands of visitors that made everybody’s effort worthwhile.”
For more information about Promac, their products and services, visit www.promac.co.uk or call 01788 577 577.