Torquay’s M&S Windows & Conservatories supplies the trade, commercial and retail markets so is well placed to monitor trends across the market. And Mark Sansome, Director at M&S is clear what the big news is at the moment: colour. “We’ve seen a big upturn in orders for coloured frames recently and interest has never been higher.”
M&S Windows & Conservatories is a Deceuninck fabricator, something that Mark says has been especially useful in recent months: “You can now order coloured foils from stock, which has really benefited us because we’ve been able to offer a quick turnaround on coloured products. It’s great to know that our systems house has got such a close eye on the market and adapted rapidly to meet market needs.”
Despite the difficult market conditions, M&S Windows & Conservatories has seen steady and stable business growth in the past few years. So much so that the company relocated last year to bigger manufacturing premises to help meet demand for its particular brand of high quality products and service. The company has three retail showrooms in the Torquay area displaying the full range of Deceuninck products.
M&S Windows & Conservatories has been a Deceuninck fabricator for eleven years and it manufactures the 2800 Decorative, the 2500 Chamfered and the Zendow 3000 systems as well as the Deceuninck bi-fold door and the Tecnocor 2 and Monorail patio doors. Mark is quick to praise his relationship with the systems house. “The Deceuninck brand and the quality of the products have undoubtedly helped us to secure the reputation our business has. We work closely with our account manager, Sally Gingell and she knows our business very well and is always on hand to offer us all the support we need.”
M&S Windows & Conservatories’ success is evidence that it is possible to grow in a tough market, but you need product and customer service excellence. You also need the backing of a proactive and market-aware systems house so you can react to market trends. Fortunately, M&S Windows & Conservatories has both.