Every business likes a happy customer but for the latest installer in the Glazerite fold, the compliments started right from day one – even if it took a 200-mile round trip to find a supplier that just happened to be a near neighbour!
It was not until Stewart Tyler of Rushden-based Safehouse visited The FIT Show in Telford that he met Glazerite – based just seven miles down the road in Wellingborough. He was not only so impressed that he placed his first order on the spot but he was so delighted with the service that he put his thoughts in writing immediately after the first delivery:
“I wanted to say how impressed we were with the quality of the service and products we have received so far. From the delivery lorry to the driver…to the sales team but mostly the condition of all the windows. Also thanks for your commitment in providing us the competitive quotation.
He concluded: “You obviously know how to treat your installers and for that we are very grateful and look forward to placing many more orders.”
Glazerite Director Jason Thompson said: “We built our entire reputation on our commitment to customer service so we’re used to a few compliments but we obviously tick all the boxes for Stewart.
“We did very well from the FIT Show but it was ironic that we had to go all that way to meet such a near neighbour.”
Stewart added: “Glazerite gave me the confidence to switch supplier. I gained the clear impression that things would be better with them. Visiting the FIT Show and meeting Glazerite was the best thing we have ever done for the company and our customers.