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Everest joins The Glazing Ombudsman

Screen shot 2013-08-19 at 10.14.07Customers of Everest Home Improvements can now be assured of greater consumer protection as Everest join The Glazing Ombudsman (TGO).

TGO provides protection for all aspects of both new and replacement glazing installations including conservatories, orangeries and porches as well as associated roofline products such as cladding and soffits. Speaking for TGO, Jacqueline Crawford commented “In becoming a member of TGO, and agreeing to its code of practice, Everest is demonstrating its commitment to customer service and giving its customers peace of mind. We are very pleased that Everest has decided to join TGO.”

Ralph Yarwood-Smith, Head of Service Delivery & Logistics at Everest which is one of the market leading national home improvement suppliers, stated “Everest takes customer satisfaction seriously and wishes to ensure that it provides every opportunity to demonstrate that the service proposition delivered is fair and transparent. Complementing our existing robust customer relations processes, TGO will offer an independent redress service for the consumer.”

Now in its third year of operation, TGO continues to grow and provide an independent service for consumer complaints. TGO is a Not for Profit company and is neither a regulator of the Industry nor a consumer guardian. The Ombudsman is independent, fair and impartial in its judgements for consumers and installers and this service is provided FREE of charge.

Ralph Yarwood-Smith receives Everest’s membership Certificate from TGO Ombudsman Christopher Hamer

Christopher Hamer, TGO’s Ombudsman said “This is a very positive step by Everest. By signing up with TGO, Everest along with the other TGO members are now at the forefront of raising standards in the industry and importantly affording their customers access to truly independent redress if a dispute arises and cannot be resolved by the parties themselves”

TGO is a member of the Ombudsman Association and is the ONLY approved Ombudsman for the glazing sector. It is supported by some of the most well known manufacturing companies in the glazing sector, including Pilkington Glass, and can boast a Register of Businesses that includes some of the biggest national suppliers such as Safestyle UK, Anglian and Zenith.

If you would like to know more about TGO please visit our website : www.glazingombudsman.com,

Trade and membership enquiries : membership@glazingombudsman.com or call us on 020 7397 7200
Consumers enquiries: initialenquiry@glazingombudsman.com or call us on 01722 330122

 

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