Emplas has launched a new online ordering system which allows installers to get instant quotes and place orders anytime and anywhere, via the web.
Once set-up, installers simply have to log-on from any web enabled device, for example PC, laptop, tablet or mobile phone, to access a secure quoting and order processing system.
This gives them instant access to an online ordering portal which allows them to input a specification, choose glass, hardware and furniture and then automatically applies their discounts, to provide an instant quote. Where an order is placed installers get an immediate Order Acknowledgement.
Mike Crewdson, Sales and Marketing Director Emplas said: “It gives installers full control of the order process. They can access it whenever they want – they can go out, price a job in the evening and if they win it, place the order that night.
“Rapid turnaround is part and parcel of our business now, installers need that flexibility because as we all know, competition out there is fierce.
“This system gives installers an element of control back supporting quick turnarounds but also giving them the visibility that they need to operate effectively and efficiently.”
The new service is offered by Emplas following significant investment in a major software upgrade. This uses Window Designer for the Web from First Degree Systems to give installers access to online ordering, while the fabricator has also introduced the Window Designer 7 work-flow management tool, to drive efficiencies internally.
This means that the Northamptonshire-based trade fabricator’s manufacturing and customer service teams can manage customer orders far more effectively across the board and in turn, offer a better service to its customers, whether they are coming to it ‘on’ or ‘offline’.
Crewdson continued: “Because the whole work-flow is fully integrated and because we can check or access any orders at any time, the manufacturing process becomes seamless.
“On this basis we can report back to our customers with absolute accuracy throughout the ordering process and depending on where that order is, amend or adapt it through a single system.
“That makes us more efficient and flexible, and gives benefits that we can directly pass onto the customer.”
Emplas has embarked on a dual strategy that mobilises digital and information technology in full without losing sight of the fundamentals of product development. This emphasis has recently included the launch of a new in-house GRP composite door line.
Combining a tried and tested GRP leaf with a wide choice of glass and quality hardware, Emplas unveiled its new high specification composite door offer at the end of last year. Available in five solid and 21 glazed styles plus four stable door options, it features hardware from Fab and Fix and Winkhaus to create an affordable but high quality composite door range.
The trade fabricator has made a corresponding investment in its range of colour options, plus an orangery/conservatory mid-market ‘cross-over’ offer, in addition to a programme of continuous investment in its vertical slider, triple-glazed and casement product ranges.
Crewdson, added: “We’re continuing to invest in our product range because we believe product innovation is critical in delivering competitive advantage to our customers
“At the same time we’re strengthening our management infrastructure because its’ efficient running ensures that our customers get those products exactly where and when they want them. These two elements of customer support have to go hand-in-hand.”
For more information visit www.emplas.co.uk , email email@example.com or call 01933 674880.