In this climate, when a business has to invest to meet growing demand, you can be sure it’s doing something right. And invest is exactly what Leicestershire’s Burbage Custom Windows has just needed to do. James Meah, Director at the trade and retail fabricator says, “We manufacture the highest quality windows, doors and conservatories and believe in offering the right service and support – giving our customer what it takes to beat the competition. We pride ourselves on offering our trade customers a unique, personal touch that’s unrivalled in the area. It means that, when a customer finds us, they rarely leave.”
It’s that commitment to quality and service that means Burbage has experienced steady growth over the years. Recently, the company realised the time had come to increase its manufacturing capabilities by investing in automation. James said, “We’ve just moved into new premises, so as a growing trade and retail business, investment in machinery was essential for us to increase quality and improve efficiencies to allow us to continue offering competitive prices.”
The team at Burbage studied the market carefully before making a decision. In the end, the company chose Haffner GB Ltd and purchased a brand new SBA machining centre. James said, “Haffner is a very well-known and respected brand and that comes with a certain level of reassurance. Dave Thomas offered us the same quality, service and value that we like to offer our own customers and that clinched it. We were very impressed by his attention to detail. He took us to see an existing machine in action and it was clear it offered everything we were looking for. The price was extremely competitive too and, because we could part-exchange an old sawing machine, we got a great deal.”
Burbage’s new machining centre will be installed at the end of April. The installation will be carefully planned to minimise any disruption to Burbage’s production schedule and full training will be provided to make sure the fabrication team can make the most of the machine from day one.
James concludes, “Our need to invest in an SBA machining centre is proof that our commitment to our customers’ businesses has paid dividends, as Dave Thomas at Haffner knows, a great product and great service will always get results. Our SBA machining centre allows us to continue offering just that and means we can help our growing customer base to grow their businesses.”